They did at one point. I used it to try to contact them when they never sent me my Solstice of Heroes shirt back in 2018 (and they never replied or sent it, so the company essentially stole $30+ from me.) This company's customer service is absolute garbage.
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The Bungie store is separate from the Destiny game and Bungie.net has nothing to do with the Bungie store. The Bungie store has their own customer service who you would need to work with regarding a purchase made there.
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Edited by Boatridecharm: 8/6/2020 5:08:15 PMOh I had already contacted them, with my transaction number and everything, no reply. They just legit ripped me off. It's one of the main reasons I quit playing for a couple of years.