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7/8/2020 10:55:01 PM
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Hi there. If you have more than one Steam account, were you logged in and purchased Shadowkeep using the same account you use to play?
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btw who am i talking to? idk if you're even working at bungie
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TL;DR: I'm a volunteer picked by Bungie to help answer people's questions. [quote][b]Moderation Staff[/b] Bungie has selected community volunteers to help ensure that our website and our games are safe places to express yourself and seek the help you need. You will know the people who made this mission their personal responsibility by the title badges they wear. • [b]BUNGIE[/b] An employee who supports Bungie.net and our players. • [b]NINJA[/b] A community volunteer who helps us enforce this Code of Conduct and Terms of Use. • [b]MENTOR [/b] A community volunteer who will help answer your questions and guide you.[/quote]
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i bought shadowkeep on the same account i linked to destiny when it traveled from battle.net just yes i did purchase shadowkeep on same account i use to play
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Please launch the game in Steam and when you can pull up the chat window, type "/id" (minus the quotes). What is the string of numbers that appear?
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76561198827495964
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When did you make your purchase? According to the API, you own Shadowkeep and have 1 season pass that was applied during Season of Undying. Did you purchase Shadowkeep twice?
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needless to say the season pass of sesaon of undying was returned with shadowkeep
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As mentioned, season passes cannot be returned. You said you purchased the DLC in November and according to your account info, you had a season pass applied to that season (Season of Undying). The pass was applied to your account immediately on your first login after making the purchase.
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ok i understand that but still steam game description said something else
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Actually yes i did in november i think but i bought it by mistake so i returned it on steam but now i got money so i wanted to buy this for real and wanted to experience shadowkeep
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That would be why. Season passes are non-refundable and are separate from DLCs, so while you did manage to get a refund on Shadowkeep, you already received the 1 free season pass from that purchase and would not get a second one from purchasing the DLC again. To get the current season pass, you can purchase it for 1000 Silver.
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so like no disrespect but can i get what i paid for?
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Edited by GrundleBeans: 7/9/2020 12:41:05 AMAt the time of your original purchase last November, Steam said you'd get a season pass for Season of Undying. Your account info shows that pass was applied on or before November 2nd, but you didn't log into the game again on any characters until March 10, 2020, the start of Season of Almighty. Unfortunately if players don't play during the season they get their free season pass, it expires and they are not granted an additional free pass. Platforms also won't allow players to exploit getting multiple season passes for free by buying Shadowkeep multiple times and refunding. You'll need to purchase a season with Silver if you want access to the Season of Arrivals content.
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also when i bought shadowkeep it had "includes shadowkeep+season of arrivals" and thats why i bought the bundle because it included 2 items so now it would be false advertising it was never written anywhere that "hey if you buy it by mistake and return it to have money for living you won't get season pass when you buy it again even though it said in description that it includes it"
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It says "Includes Season of Arrivals" because that is the current season. I cannot explain if or why Steam does not provide more detailed information about this specific item, but see Steam's policy regarding "Refunds on In-Game Purchases", which applies to D2's season passes: https://store.steampowered.com/steam_refunds/ For further questions about their policies, you'd need to contact Steam Support.
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well idk how is that because my seasonpass was gone with refund of shadowkeep
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Actually yes i did in november i think but i bought it by mistake so i returned it on steam but now i got money so i wanted to buy this for real and wanted to experience shadowkeep
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Edited by Insanowsky: 7/8/2020 11:22:11 PMedited
