Here you go. Just follow the on-screen instructions. https://cdn-sony-psn.suth.digital/index.html#/chat/web/Bj6zKFHAJPt?hbg=000000&htc=FFFFFF&sbg=0076d5&stc=FFFFFF&ac=003791&btnbg=003791&font=SST-Roman,sans-serif&obc=CDCDCD&apiUtilsUrl=https://sony-psn-dashboard.suth.digital&btc=white&devMode=false&topicStart=refund&mobile=false&allowClear=false&showCMS=false&htext=PlayStation%20Support&phtext=&wl=true&data={}&_k=uef5eu&referrer=https://support.playstation.com/s/article/Requesting-a-Refund?language=en_US&originalReferrer=https://support.playstation.com