Yep, and to have a community manager, they literally never communicate with their community.
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Heck they have 3 CMs
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Must be a great job. I'd do their job for half the pay. You get to just not do anything at all or respond to anybody lol you just let your community stay infuriated because the only thing you can say that would be true is "We know this upsets you but we're doing it anyway"