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7/7/2020 4:30:41 AM
6
Seriously. It is obvious the community managers all have huge gag orders on what they can say. Mostly limited to "thanks for the feedback" "we're listening" or the occasional "I have no new information to share".
Deej, I really believe there is so much more to the community manager position but we the players really aren't seeing it. Getting the thanks for the feedback auto response doesn't justify a job. Help the players understand what you do! Fight harder to be able to have more conversation on the forums, the players need faster communication with devs and you are our middle man to do that.
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Community managers do have to be careful with what they say. Sean Murray is a good example if you let someone spout whatever nonsense they want in front of people
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Yes, I'm aware they can't just be giving away information on a whim. Let me give you an example of a recent post that could have been handled by the community managers MUCH better. Cosmo commented of a sunset thread that was titled something along the lines of Bungie doesn't respond to sunsetting posts. He robotically said there is no new information to share. Here's what should have happened. "Hey guardians, I've definitely been taking note of all feedback. This has been a big topic amongst the commity so I really wanted to open a line of communication with the devs to try and ease people's minds. I'm going to take this to our next group meeting, and have a response in the next twab." They take that to their morning meeting. Not hard.
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It would be nice if the community managers were more engaging but sadly, it is what it is
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Bungie has a different interpretation of "communication". To them it's always a briefing.
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Perfect way of putting it.
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He is still alive? I thought he had taken Crotas place. I am pretty sure Luke Smith told him "I am the COMMUNITY!".
