Taking a minute through these posts would have you all notice that there are a good number of people also posting the exact same thing and one of the "Mentors" posting that it is under investigation...has been under investigation for over a month now with no updates. Just assume you wont get these 2 exotics before mars is vaulted and focus on things you can get like Whisper and Worldline zero and their catalysts.
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How can I contact Bungie ?
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You don't