[quote]So back during the beginning of the release on steam I pre-ordered Shadow-keep, then re-bought Forsaken. Now I mainly played on xbox with my friends but they switched to PC a long time ago so when I decided to binge play after work I was greeted with a error message saying "Not So Fast!" I was told I was banned for ever when I looked to see what was wrong. So I tried getting support from Bungie, I waited and waited until one person from bungie told me I had a 3rd party software on my pc (Which the did not specify) apparently could interfere with Destiny 2. Instead of letting me know what it is so I could fix the situation and get it off my pc since I don't even know they choose to take my money, tell me I'm screwed and ghost me. Thanks for nothing Bungie.[/quote] They don't care. Loyalty. Time played. Content purchased. Gear earned. When you started. Intent. Threats. Begging. It is all irrelevant. They make the rules. We have to follow them. Break them and they penalize you. They've had this no tolerance policy since Day 1 of D1. It won't change anytime soon. The process for BANS and RESTRICTIONS involve reports coming in from players or their flag system towards an individual. The person at Bungie HQ reviews it. And they decide if it was warranted or not. Intentionally or not your account broke the rules. Ignorance doesn't exempt you from them. Your account is done. If you pray hard enough maybe just maybe the person that runs the BNGSecurity account will care enough to give you an extremely vague reason as to why a punishment was issued. The chances of that happening are slim to none. Here's some examples of the other 380+ people who "did nothing wrong" that the BNGSecurity account replied to. https://www.bungie.net/en/Profile/BungieActivity/254/21102603/BNGSecurity [EDIT] Recently they have added a form to appeal a BAN or RESTRICTION. (SUSPENSIONS are not included.) https://www.bungie.net/en/Help/Article/11929 But know that the chances of it actually getting reversed are MINISCULE. They have absolutely no obligations to reply to this post or your appeal form. If they do ever respond it'll look something like this. [quote]Your account was banned on DATE when an application designed to read and modify the memory of other applications at runtime was detected targeting the Destiny 2 game client directly. This is, at minimum, a violation of Bungie's policies against runtime analysis. It is the responsibility of each player to understand what software is running on their device and how it interacts with other applications. The data leading to your ban has been reviewed and validated. Your punishment will not be overturned and is not eligible for appeal.[/quote]