The entire model that they have going is impractical and contradictory in various ways. Great universe/story and combat. Terrible game model.
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What story? The one where a space alien corrupted a dude and baited him with love? The most cookie cutter shit ever. Or the siege of Earth by an overwhelming force? That's like the first sentence of almost all B-roll sci-fi action films, the better ones have depth to them. Oh you meant the lore that is actually quite good but has driven the game on a "tell don't show" basis for years now Every story in this game has been a generic slog that never added on top of itself. All the actual interesting story has been used as bait on weapon descriptions, nothing more.
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Great combat yes, great universe sorta, but story. What story? This games story is bi polar and that's putting it nicely. D1 had a great story compared to D2 which has no story that any same person could follow.
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Great lore, SHITTY implementation of said lore. Their best angle is their art direction though. Beautiful -blam!-ing vistas.