Bro.. Not even the casuals wanted it to be casual.
Everyone wanted something different and that was entertaining. ABOVE ALL, evolving! The gun play mechanics are off the hook and so are graphics (I prefer D1 graphics tho) but they fell flat with ACTUAL CONTENT and tried to just keep everyone content. They confused the meaning of the two words.
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You’re mistaking CASUAL with EASY. No one wants 0 content, no one wants SUPER EASY. However there is a balance between the Hardcore and the absolutely 0 content which was D2 Y1.