Doing something once / 1 time does not lead to a restriction or ban unless you are using code injecting software or cheating in some way. Connection based restrictions or bans you are given a warning about your connection first before any restriction or ban is places. [u]Bungie investigates accounts before they hand out any restrictions or bans[/u]. After investigating your account, they found a reason. They will not remove this restriction/ban. On the occasions they do respond, the answer will give a date and a very brief reason which will be one of the following below. 1. Cheating 2. Any software being detected by Destiny while it's running. These could include Trainers, Aimbots, Auto-fire, Mods, Graphics Hacks, Network Accelerators anything that injects code into games. This includes any cheats etc that you use for other games [url=https://www.bungie.net/en/Help/Article/46101] DESTINY 2 PC AND THIRD-PARTY APPLICATION FEATURE COMPATIBILITY[/url] Also see [url=https://store.steampowered.com/subscriber_agreement/]Steam Service Agreement[/url] section 4. ONLINE CONDUCT, CHEATING, AND ILLEGAL BEHAVIOR 3. An unstable connection is having an impact on other players. [url=https://www.bungie.net/7_Destiny-Account-Restrictions-and-Banning-Policies/en/Help/Article/11929]RESTRICTIONS AND BANNING POLICIES[/url] You agreed to the license agreement. [url=https://www.bungie.net/7/en/Legal/SLA]Agreement[/url] Please be aware this is an open forum and anyone is able to give you help and information which Bungie has already released. I am not a Bungie Representative