Hey there. You may want to contact us through our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13681]Eververse Missing Item contact form[/url], and we'll be able to look more into this issue. You need to make sure that you are signed into Bungie.net when filling out the form.
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Submitted, it's a weird situation, so I filled it out as best as I could.