Only the retailer (GameStop) would have the option of swapping the purchased item for a different one. However, since it seems you’ve spoken to them & they cannot do it, your only option now is to buy the content you’d like. I’m not sure why they said they dont sell the Forsaken DDE, as GameStop most certainly does sell that version.
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I was afraid that was the case. My mom had me write out the name of what I wanted so I did and she took that paper to GameStop and she gave them the paper and told them that is exactly what she wanted, then they gave her something else. We went back today to try and get things sorted but they cant return digital content, that's also when they said they don't sell the Forsaken dlc (idk what that's about though). I guess I was hoping that Bungie would see this and since it is the Christmas season they would help me out, that's just wishful thinking I guess. Still sucks though. Thanks for your input!