Normally, on the surface, I would agree whole-heartedly with you... but Bungie is a bit of an exception... just a bit...
You can only abuse your supporters so much before one of them serves up the pimp hand. This isn't JUST one game fueling the fervor.... going on roughly 4 years of neglect for some.
So... yeah. There is a lot of pent up anger... and a lot of it is VERY justified from their perspective. I don't have a dog in a lot of the fights, as I only came on board a while after TTK launched---but I experienced enough and communicated with older players enough to understand what a lot of the graffiti on the walls was about.
At the very least, they dropped the ball this time around... for some to talk about screwing the proverbial pooch may not be too far off base though. It all depends on one's history with the company and the franchise when considering their perspective. Some of these guys reach back to the Halo days even, so they may have some SERIOUS axes to grind.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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