I haven't worked in development, but have done Tech Support in the gaming industry, so I just wanted to say thank you for your work. It does take time, and effort. And something folk don't understand is that a a development copy or testing copy of a game, is different than the production copy of a game. A bug may not exist in the development copy/testing copy, but does in the production copy. And once a new game is launched, it's played more ways in 1 hour than a testing team could ever hope to test for. So in conclusion, thank you.