JavaScript is required to use Bungie.net

Service Alert
We are actively investigating issues impacting players' ability to sign in to all Destiny releases on Xbox Platforms. Until resolved, players may experience disconnects or be unable to sign in. Please stay tuned to @BungieHelp for updates.

Help

Help us help you.
11/11/2017 3:39:20 PM
0

Black screen and freeze after cinematic

Hi I just got Destiny 2 and I am experiencing problems with black screen and freezes. I can normally get in game, but after playing cinematics/videos game has chance to freeze my computer and stay on black screen. First time it happened after character creation, I could normally watch intro and when gameplay should start, I got stuck with black screen. In this case I was able to use Ctrl+Alt+Delete to get out of game, which crashed, taking Battle.Net client with it. Second time it happened was with a little bit into singleplayer part, basically once light is out and you are searching for surviors, it happened right after survivors find you "laying around", give you new gun and tell you about flying away, after that cinematic ends, again black screen, this time I had to hit reset button on PC, Ctrl+Alt+Delete didn't respond. Even hitting Num Lock or Caps Lock wouldn't change state of those on keyboard. Restarting game does work for a while, till issue repeats at another cinematic. My specs are: i5 6600 - Non overclockable 16GB of RAM Radeon RX 480 8GB - From PowerColor, Red Dragon version. Samsung EVO850 - Plenty of free space. Windows 10 I have all drivers and Windows up to date, so there shouldn't be any issue. If anyone has any suggestions on how to fix this, that would be great. Thanks.

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

You are not allowed to view this content.
;
preload icon
preload icon
preload icon