I'm not saying Cozmo is doing a good job, because he isn't
but lets throw up a situation.
Cozmo goes and tells them we want a better loot system.
the people in charge of that tell him sorry but no.
did Cozmo fail us? well, not really. he delivered what we wanted, but bungie failed us.
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Cosmos job is to interact with the community. How's that going so far? Has he communicated what we feel is wrong with D2? I sure don't know. Is the Live team going to be allowed to address the problems the community is finding? I don't know that either. Who is actually to blame for the sad state of D2 today? Right now. Luke Smith? Someone else? Why have they not been let go yet?
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The real questions
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As far as I can tell. They put out a list of things that players have demanded a few weeks ago (better strike rewards, raid rewards, etc) I can only assume that came from Cozmo. (Although anyone could have put that list together if they spent a few min on the forums)