If it's a digital copy it you only get the reward on the account that purchased the game. If you are using the account that purchased it then check similar posts the mentors and cosmo have commented on with a trouble shoot page
English
-
Edited by willfalb: 9/28/2017 4:12:02 AMI have the pre ordered content installed and am using the account I bought the game with :r
-
Here's the steps to check your license https://www.bungie.net/Mobi/en/About/Article?id=12181
-
I have the pre ordered content installed and am using the account I bought the game with :r