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7/31/2017 4:27:24 PM
2926
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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If this content was purchased using the same account you are attempting to play with, please try restoring your licenses. https://www.bungie.net/en/Help/Article/12181
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I did that, still nothing. I had to repurchase it. I can't use my sparrow because it's telling me I need the pre order. I've already purchased the pre-order and could play rise of iron... I purchaded it again because it seems not one person can help me. I'm clearly frustrated. I've supported you guys and all I'm asking for is some support back. My gamertag is Mr_G-CoMmAnDeR.
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TuxyDohDid you hear that? - old
What you are dealing with is a licensing issue. The best way to fix it is by dealing with the store support. They not only control all licenses but they can see your account's purchase history so the can make sure you are being properly credited with the licenses your account should have. -
The store support of bungie or Playstation? I've gone into my ps4 and restored the license. I will look into it. Truly hope this works and not be yanked around.
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TuxyDoh
Did you hear that? - old
PlayStation controls the licenses -
Okay, will keep you informed. Thank you for the help thus far.
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Couldn't play*
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I just recently hopped back on Destiny 2, and realized that I could not launch any shadowkeep missions. I already beat the shadowkeep campaign and even have the exotic rocket launcher, but now the game is saying that I don't have the expansion. Please fix this. My psn is SuPErMaNiaC101
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I just got restrictioned from PvP for 2 months and was wondering if anyone can help because that is half of the game gone for me , and now I can’t get my flawless title 😢#someonepleasehelp!!
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I had the rise of iron DLC but it's telling me that I haven't purchased it. How is that when I've played it, purchased it, earned trophies for it, got a sparrow from it, etc? I'm a bit frustrated with this. I took a few years off of the game and come back to it telling me this. Please help.
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I keep getting bans for getting booted from comp
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I accidentally abandoned The Who are you quest for the drifter and can’t get it back if anyone can help please do
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I bought Destiny 1 with all the DLCs up to the taken king and for some reason I don’t have access to any DLCs. How can this be fixed
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Can you explain more what you mean by you can't access?
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I just bought the season pass. I was looking for the in rides a pale horse quest but did not receive it. I did have all 30 quest slots taken but after dismantling some, I still did not get a notification for that quest. Anyone know how to help me?
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Have you checked with Zavala
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I have forsaken on ps4 and I cross shared my account over to xbox and it’s saying that I don’t own forsaken even though I still have the ace of spades
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TuxyDoh
Did you hear that? - old
Expansions (Forsaken/Shadowkeep) do not transfer and must be purchased on each platform you wish to play them on. [quote][b]Do my previous game purchases transfer across platforms?[/b] [url=https://www.bungie.net/7/en/CrossSave]No. The things you have purchased from your PC or Console stores will remain on the platforms where you bought them. These includes games or balances of Silver. Cross Save enables you to access the Guardians and Collections on one Active Account from wherever you play. The things that you acquire for your characters in the game are what move with you from one platform to another.[/url][/quote] -
Game crashing
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Edited by Myrrin: 4/14/2020 2:29:18 AMI was trying to disable cross save to get my xbox account characters back but I recently purchased silver so I can't disable it for 90 days, so is there any way I can unlink my xbox account without disabling cross save?
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The only way is to disable cross save. If you are ei able to do that at the moment please fill out the contact form here. https://www.bungie.net/en/Help/Troubleshoot?oid=48099
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Ok, Thank you.
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I need help I want to purchase the season pass for year of the worthy but I can't because I have moved from Europe to Australia and I cannot purchase things from the PlayStation store in Australia with my Australian bank account
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That’s something you will need to take up with PlayStation customer support.
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Hello. I am supposed to have access to a last word ornament (it says “in inventory” but it is not there or available when I open my gun. Is there any way Destiny can give me access?
