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7/31/2017 4:27:24 PM
2926
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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What do I do if I bought something and didn’t get it?
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Just wondering how to get the pain and gain quest for risk runner, I’ve uninstalled and reinstalled the shadow keep dlc and I’ve completed some of the missions for it but i was never given the quest by banshee?
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Do u have the beyond light dlc? If u do do the campaign mission I'm pretty sure u get it then if not sorry I don't know how.
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Hi, just finished a raid with an lfg group and the fireteam leader kicked a member as soon as we killed the boss and he missed out on his rewards, I have a clip and a screenshot of a text log as evidence but i dont know how to report the guy for this behavior and i dont want to get banned for sharing them here. What can i do
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I'm unable to get the very last ahamkara bone for my cursebreaker seal, its not spawning in while in the forfeit shrine ascendant challenge
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Thank you for reporting this. Bungie is currently investigating this issue.
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Hey, I got banned for lagging but it wasn’t intensional and theres nothing I can do about the lag, its not in my control so why I get banned?
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My weekly crucible, gambit and strikes and flashpoint are not showing up whatsoever. What’s is the problem?
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You need to reach 1200 light first.
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I am unable to dismantle armor. I can dismantle weapons but the last few days armor will not dismantle and in my character screen on destiny 2 the pop-up menu does not show at all for armor but it does for the weapons. Currently I have to put the armor in my vault but I cannot dismantle it from there either, I can only move it to and from my vault so my vault is filling up with armor that I can't dismantle I don't know if this is a bug for multiple users or if somehow my account is broken
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Do u have any other armour bin your inventory? Try buying some armour and see what happens.
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What’s up with this access restricted I can’t play any pvp because idk if I been reported or not I just got access restricted and i didn’t put all my money into this for nothing
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Hi if I have completed the solo prophecy dungeon, will this retroactively complete when you fix the triumph related to this so I can get the shell? Or will I have to solo it again?
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Hello, I have somehow lost all my characters and I was wondering if you could help me out by getting them back please and thank you.
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Looking at your XBox account, you show three characters having been deleted in-game. One had 228 hours of play time, one at 49 hours, and the third at 25 hours. Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. Bungie does not provide the following services: * Restoration of deleted characters * Recovery of dismantled, scrapped, deleted, or otherwise discarded items * Recovery of mistakenly Infused items * Recovery of items lost due a Character's Postmaster being full * Recovery of items lost due to Player Inventories being full * Restoration of access to items or content gained through game sharing * Refunding in-game currencies on accidental purchases * Refunding Silver or transferring Silver between accounts or Destiny releases * Transferring items or characters between platform accounts [url]https://www.bungie.net/en/Help/Article/12211[/url]
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Can you at least tell me how I could’ve lost them?
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Unfortunately that information is not available.
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Thanks for the info tho:)
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i recently moved to pc and my last ps4 account is gone how can i get it back i tried cross save but my data was rested and it showed me a new account with nothing
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Hey there, It looks like you have chosen your Steam account as your primary cross save account rather than your PlayStation account. Please fill out the contact form in this article and Bungie will be able to switch it for you. https://www.bungie.net/en/Help/Troubleshoot?oid=48099 Please do not disable cross save in an attempt to change it or you will be locked out of cross save for 90 days.
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Edited by Steel Assassin: 12/26/2020 4:14:49 PMHello I am here to contact you over a certain restriction that has happened over my account. I believe I was falsely accused and I would like to know how long I'll be restricted for or un restricted once you see this. Please note that yes I do have a horrible Internet connection but it isn't bad enough to the point where it should ban me. The email associated with my account is [redacted] and help me gain info for my restriction. [spoiler]Moderator edit: Removed personal info to protectprivacy.[/spoiler]
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Bungie gives players an in-game banner when they are issuing a restriction that tells you for how long and a general idea of why (whether it was for suspicious behavior or poor network connectivity). This is the only notification you will get from Bungie and if you clicked through that banner there is no way to re-visit it. Players with poor connections will generally receive one warning with no restriction. If they continue to play with the same connection then they will receive a second warning that comes with a 2 week restriction. And after the 2 weeks is up if you continue to play on the same connection your next warning will come with a 2 month restriction. So if you've previously received a 2 week restriction then the current restriction is likely 2 months long. If this is the first actual restriction you recall receiving then odds are it is the 2 week restriction. Be aware, that if your restriction is due to poor Internet then I would strongly suggest you avoid playing Gambit and any Crucible game modes unless you address your Internet performance.
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I order stuff off of bungie and never got it. It was a hoodie and some other stuff. If I don’t get my stuff want my money back
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The Help forums cannot assist with order issues on the Bungie Store. They have their own separate customer support system. Please go to this page to request help with your order and/or refund. https://bungiestore.com/pages/customer-service
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I had the shader nebula rose on my armor but it won't appear on my collection so basically I don't own it but obviously I have it
