Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
-
Go to microsoft.com and log into your account. Then go into purchase history and find your pre-order purchase. Check the status of that order, if it shows anything other than Completed then Microsoft has declined your order. If this is the case you will need to contact Microsoft for further assistance
-
I pre-ordered Witch queen months ago, deluxe edition with the anniversary bundle, and it's no longer on my account. Witch queen is released in a couple of days and I'd like it to be resolved before then
-
Go to microsoft.com and log into your account. Then go into purchase history and find your pre-order purchase. Check the status of that order, if it shows anything other than Completed then Microsoft has declined your order. If this is the case you will need to contact Microsoft for further assistance.
-
I’m the hour or so I have done a grasp of avarice on master difficulty and after I completed it for the first time I did not receive any look and I am very disappointed because I tried very hard and for a long time to just get nothing :( I even got the triumph to complete it but still no drops
-
I have no idea why but I cannot get charged with light at all. None of the mods are working for me. What should I do?
-
Hi there! In order to be Charged with Light, you must have mods equipped that spend the charges as well, such as High Energy Fire.
-
Hi this is JJ39ZOMBIE i finish the garden of selfashin and did all the puzzles and kill d the boss then the game sed contact ing destiny server's and I got kicked now I lost my Chan's to get divinity 1 Agen pleas can thay just make a checkpoint on the puzzles pleas I can't do this any more it's a very hard raid
-
Edited by Astreus Arkraris: 2/19/2022 3:34:57 AMMy gf is having an issue where her mouse is being delayed and when it catches up it exaggerates her movements making the game unplayable, this is only happening with Destiny 2. We have tried a lot such as verifying the integrity of the game files, reinstalling the game, updating drivers and messing with the settings to try to fix this issue and so far have found nothing. Can you help us?
-
My account can't access cross save for 90 days because I tried to add my new steam account anything I can do
-
TuxyDoh
Did you hear that? - old
Hello there, Unfortunately, the cool downs from disabling cross save or buying silver cannot be bypassed. -
Is there a way I can get my bungie name changed?
-
TuxyDoh
Did you hear that? - old
Hello there, The name change feature is targeted to be release around the launch of Witch Queen. -
Hi okay thank you!
-
I completed the presage quest, got the item at the end and everything, but Zavala didn’t have the Dead Man’s Tale
-
You need to wait for the countdown to finish.
-
A friend of mine new to the game, got the message that Forsaken is free until Witch Queen is released, but when he goes to get it, it's still showing $20 through Steam. Is this because he's going through Steam, or something else?
-
The Destiny 2: Forsaken campaign is free for all players until February 22, 2022, and can be started by visiting the Tangled Shore.
-
I haven't received a end of year analysis which I'm fine with. But can I at lest get a something telling me my exotic and class usage
-
Why is it that I preorder a dlc have it for so long a now I need to buy it again I’m not happy I’ve wasted all that time and effort for nothing I want a refund or a discount not a happy customer
-
[quote]Why is it that I preorder a dlc have it for so long a now I need to buy it again I’m not happy I’ve wasted all that time and effort for nothing I want a refund or a discount not a happy customer[/quote]
-
TuxyDoh
Did you hear that? - old
Hello there[url=https://media.giphy.com/media/KOVlHmbBA09XO/giphy.gif],[/url] I would recommend trying to [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]restoring your licenses[/url] first. Unfortunately, if that doesn't work, Bungie has no control over the licenses, so you will have to work with the store's support team to have them verify your purchase and restore any licenses as needed. They would also be your point of contact if you are wanting any sort of refund. [url=https://support.xbox.com/en-US/?xr=footnav]Xbox Support[/url] -
What do you mean about license
-
TuxyDoh
Did you hear that? - old
When you make a purchase from the market places you are buying a license to play said content on their platform. In your case, you bought a license to play an expansion from Microsoft on their Xbox platform, this assuming you did not obtain the license via gamepass. The platform (Microsoft) completely controls the store and licenses. So they are the contact if something goes awry with them. -
Refunds are through your consoles platform. However to your issue. Microsoft removed destiny from gamepass. They also removed some individuals paid license as well. So you will need to contact Microsoft.
-
I played destiny in a VM (Virtual Machine) sense I prefer Linux but when battleeye has came for Destiny and I heard of it not playing well with VMs. They claim that they will ban if you try to hide that you are using a VM. But I don’t know how to do that so am I going to get randomly ban do it mistakenly thinking I’m try to do something bad?