Worst case?
Report to your credit card that they failed to deliver.
Often times they'll square things away and get you a refund.
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didnt use a credit card, i used the "giftcard" will they still refund? and if so how? thanks for replying btw.
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Oooo, no idea. That might be a tough call, but give them a call and try it.
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sadly i'm not in the U.S.A. i'm in a far away country, is there another way to contact them? like email or something i have been searching for there email and i cant seem to find it.
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Bungie's only contact avenue are these forums. The closest thing they have to an email is the address to the physical merchandise warehouse (that I don't know off-hand). Beyond that, your only recourse is to contact SONY or MS about the issue. Sorry.