Last time i checked, companies want to make money, so yes something that directly affects the potential money made will be fixed pronto, that's good business. In game things that make a single aspect of it a little less pleasant for some, they'll get to that when resources are available.
If you exist to do things for *free* then you are a charitable organization or an enthusiast, neither of which are know for making AAA game titles.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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