Well, neither of them are in a position to do anything more than tell the team our concerns. They aren't the ones who touch the code that we all know as Destiny. They are public facing employees, used to give the company a face that people can talk to. Not saying they are excelling at their jobs, but they shouldn't be expected to do someone else's job.

A Community Manager's job isn't just relaying info TO the developer; he's also expected to help relay info FROM the developer. :P Again, like you said, they're ultimately limited by what Bungie [i]allows[/i] them to do/say, so it's just as likely a LEADERSHIP issue.

There's been a few times that they have helped us out, mainly with the Black spindle nerf, but for the most part it does seem to be a 1 way conversation. I really wish they would cut the ropes off people and let them say what they think of the game, No publicity is bad publicity? Either way if they have a game that they are proud of, why can't they let people talk honestly and explain to the crowd with pitchforks outside their doors what is actually going on, but more importantly, why something is going on.