Sorry but you are not correct.
Destiny is a service. You did not buy a "product". You paid for a liscence to access a service, as stated in the EULA I'm assuming you didnt read.
Find my other comments here. I think I explain it pretty well.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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