http://www.bbb.org/losangelessiliconvalley/business-reviews/video-games-wholesale-and-manufacturers/activision-blizzard-in-santa-monica-ca-13075134 EVERYONE, this is the best way to strike at the heart of a business. The better business Bureau rating is one of the most prestigious ratings a company can receive. If you complain enough and do not get it resolved by Activision, their grade goes down. Companies would not allow that to happen so they usually reach a plea deal with all complaints. Please, use this resource if you're serious about getting a refund.