Bungie just gets their money when you buy their product and says the hell with you, I am not going to address your problem, or even attempt to contact you to help you play your game. Bungie, you are a terrible company, you don't care about your customers, and so far, your product is garbage. Poor business ethics, and I am not the only person to see this. I would like an address, then I will proceed to take a shit on your game, and send it to you. Your company is garbage, your product is garbage, your customer support is garbage. You want to make the next MMO, but you don't want to support it.
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Bungie treats their player base like ATMs instead of customers. As long as people are dishing out money, their customer support will be horrible. Sad, but it is true.