I get hate mail constantly because of how I play (I camp with a sniper), and I just learned to laugh about it. But I realize that not all people can do that, so whenever someone does send hate, report them, block them, and definitely [i][b]don't[/b][/i] reply.
Me and my friend tested with and alt account, we had my whole friends list report him and he did get banned.
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There are so many good points to your message but, just sticking to the main topic, normally hate mail simply gets ignored. It was the graphic nature of what this individual said that put me over the edge; there is absolutely no reason, whatsoever, to talk to ANYONE the way he did. Keep sniping and keep ignoring ignorant people.