Yeah that bothered me too. I need to know because I haven't gotten a straight answer out of anyone. I know there's a achievement where you go the whole game without shooting humans but is it on the Xbox one? I got all the way to the part where they burn down part of the metro but problem was when I was about to save Anna 5 guys would pop out as soon as I went into the cutscene and they would kill me :\ I was basically force to shoot them I couldn't find a way around it
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http://www.gamefaqs.com/boards/632305-metro-last-light/66671212 This is the guide I'm using for it. I have to go back though since I f***ed up and killed a couple of people I shouldn't have, but there are certain times when you're not penalized for killing folks.