Yeah I've read it quite a few times and nowhere does it state naming and shaming so these support people need to get their facts straight before lying to the community who pays to play this garbage f uckin game
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Well actually, naming is in the CoC. Hell, OP just quoted it. So ding dong you are wrong
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Naming-and-shaming may not be stated in the terms and conditions/code of conduct, but the action itself is considered a form of harassment, which is against the code of conduct/term and conditions.