I have now had 2 different CGN3 modems at 2 different locations that gave me the same issue. Called Rogers. They pushed the new firmware 4.5 and it works flawlessly. It can take 24-72 hours which does suck but it pays off. All the hoops that have be put forth for you to jump through are not needed if you make a simple phone call. Did not need to set a static ip or put the console in the DMZ. No port forwarding needed. All of this is a flaw with the modem and not rogers or bungies fault.