There is a difference between a question designed to elicit an answer and a question designed to produce an emotional response. The only answers Tom would have found acceptable were "we're so sorry, we got this wrong, we're going to do it the way you want Tom". He made no attempt to understand the answers that he was given or to get any deeper information. eg:
So the Collectors Edition emotes are unique, does the Founder's Pack come with it's own set of unique emotes?
The collectors edition aside, veterans want more info about what they will get in the the founders pack, can you tell us anything new, or let us know when this information will be released?
Regarding pricing, how do you determine this internally? What team is involved? How heavily are Activision involved? Do you wish you had greater autonomy to set your own pricing? Do you feel that the price reflects a marketing overspend? Do you feel that early marketing materials mislead consumers? Do you feel that the current marketing accurately reflects the new content?
So many questions he could have asked, on the subject, which would have served the community far better than "I'm upset that I can't get these emotes can you tell me how I can get them? I don't like that way will you make another that suits me better? I don't want to spend extra money to get these emotes but I would happily spend extra money to get these emotes; are you going to let me spend more money to get these emotes? (but I don't want to spend the money in the way you have already offered)....
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