Here is a good example: a man (customer/community) wants to build a home so he goes and acquires a loan. Under these circumstances you receive the loan and pay an outfit to build your home (this is bungie). They give u an itinerary and expected completion date. Understandably things go wrong and get pushed back.(this is where communication comes into play) Bungie seriously lacks in this department. Upon completion of said project there is a review of the project. To make sure it is completed per itinerary. Than is released to the community and you have already paid received the keys. (The game and DLC). You come home to find out on your inspection that they did not put a bathroom in your home. (Raid). LOL thx for readying #destiny #bungie #imupset #stillagreatgame #wouldntbemadifitwasnt #keepitup