Luis: Hello, My name is Luis how may I assist you today? You: trying to find out a download issue Luis: Could you be more specific? Luis: Could you please explain me imn more details the inconvenience that you have? You: purchased the Destiny Expansion Pass You: Looks like the transaction happened and then there is no download You: is it possible to rerun the transaction Luis: A refund? You: if it has to come to that Luis: I'd be happy to look into this for you today. Luis: Could you please allow me with your Online Id and your Sign in ID(email address) if you are so kind? You: First Last You: First.Last@example.com You: loginid Luis: Ok in this case did you tried troubleshootinng steps? You: Most all that I can find online You: what do you have for the troubleshooting You: I have removed the local stored data You: restarted the game You: went to the npc and there was nothing there You: there is a region issue that is out there You: but purchased both the game and the pass from the same store front You: there is a PS4 issue with the license and recovery. but I have not found anything on the PS3 for that Luis: I see. Luis: Ok do you know Luis: Do you know how to enter in safe mode in your console? You: I do not Luis: Ok don't worry. Luis: Follow the instructions of this link: https://support.us.playstation.com/app/answers/detail/a_id/1488/kw/safe%20mode%20ps3 Luis: Follow the instructions, then once you are in safe mode in your console you will choose option #4. Luis: Then enter in safe mode again and you will choose option #3. Luis: Once this process finish turn on again the console and you will be able to connect to the PSN , don't worry. Luis: This process can take a while. You: hang on and let me try that Luis: And you will be able to have the expansion pass in your game. Luis: Is there anything else I can assist you with today? You: so with that what happened that the expansion pass Luis: You will be able to have it in the game. You: But this is going to wipe all the other game data Luis: No. (NOTE: I am looking at the screen at this point where there is a big warning on the screen. There be monsters here. Danger Will Robonson. Danger.) Luis: Once you finish that process you can folow this steps in the game too: On PlayStation 3 From the XMB, go to [PSN] > Account Management] and press X Choose [Transaction Management] and press X Select [Services List] and press X Choose Destiny and press the X button. You should see the Destiny Expansion Pass and all other Destiny-related entitlements here You: I'm talking about all the other games that have locally saved data You: That will be wiped from the system You've been disconnected from the agent. Wow support has really gone down hill these days.