He can't play what he paid for. He wants a full refund. Considering that I will not be able to play with him, I want a refund as well. So that means they lose $70 because we got the season pass.
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He can play it, if he levels up. You probably won't get a refund for this. It is not as if the game is broken or anything. Why can't you play it?
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He needs to level up and get the new vanguard gear like everyone else to be able to do it . It's just part of the game . Not a refundable issue