There is a lack of content in this game. Time played does not mean there is a ton of content or enjoyment for that matter. Just like in a Korean MMO it's just grinding the same things over and over again.
Having to grind the same thing constantly just so you can get to the fun parts isn't enjoyable. It's mind-numbingly boring.
There is fun to be had in this game but it's buried under a pile of grinding.
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That may be the case, but equating that to being cheated out of your money is hyperbolic at best.