And I do agree it is a good business practice. But you are acting entitled to a fix. You aren't. You don't "deserve" for them to spend money and time fixing this. You chose a plasma and you need to cope with it.
If Bungie decides to put out a fix, to me that's going above and beyond and it should be recognized as such. Im sure when they do put out a fix instead of being grateful and appreciative of Bungies work, you will say "about time" and "shoulda had this at launch". Etc
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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