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Edited by demonseed323: 10/18/2014 1:56:27 AM
8

Caterpillar and Xbox Live disconnections still ruining the game

I'm still having a lot of difficulty with playing the game. I keep getting disconnected despite a stable LAN network connection. I've called my ISP many times and they have sent out a technician and have replaced my modem just in case, even though every single other device is working flawlessly without any disconnections, and most on wifi at that. I've contacted Xbox Live support also many times and have been walked through port forwarding, port triggers, DMZ, static IP setup, and pretty much everything else under the sun that could affect my connection. They even helped me set up a ping that tested my connection for capability of continuously handling the largest packet size the game could use, and there were no losses. Xbox Live only disconnects while playing Destiny, and otherwise has never had any connectivity issues. I'm often able to participate in strikes without issue, however I can't seem to perform missions or patrols without getting either a caterpillar error or a straight up Xbox Live disconnection every 3-5 minutes. This proves that it is the game and the Destiny servers causing the issue, and not my connection or hardware, however it does not explain why I'm still a minority in my struggles. I would greatly appreciate if someone from Bungie would take the time to help me figure out why I'm still getting these problems, and aid me in fixing them so I can finally get my money's worth and just finally enjoy the game. Edit: I've also re-downloaded my profile and re-installed the game numerous times and even exchanged the game disc for a new copy.

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  • Call your company

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  • Same issues here. Also did all the different router checks and configurations multiple times, reinstalled the game, renewed licenses, etc etc. I've given up on this other than the occasional log in to see if they've actually fixed it or not. I'm really trying to be patient, but this has been going on for a month. Never had a game carry on with an issue this long. Ps4 here.

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  • ditto.

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  • Hi demonseed323, Thank you for taking the time fully exploring different network configurations that can contribute to the issues you are encountering. In some cases our suggestions are not able to resolve these errors. We recognize this and are actively investigating. While I may not have a solution I can share, we are absolutely dedicated to improving everyone's Destiny experience. Thank you for being patient as we do so.

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    • Same problem here I have done everything like yourself and still unable to fix it

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    • I'm also having the same Issue constantly getting disconnected when playing clash games or strikes while my connection is strong

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    • Edited by KingMathers12: 10/18/2014 4:08:12 AM
      What modem/router do you use? I have a UBEE gateway (modem/router combo). They don't seem to work well because gateways are horrible for gaming and dont forward ports correctly. I had to put my UBEE in bridge mode and connect it to a Netgear router. Bridgemode makes the gateway act as a modem only (disabling the router side). This worked for fixing my caterpillar and hawk errors I was getting constantly. I've played on and off all day and havent been DC'd once. In the end it may not be 100% your hardware but something in Bungie's network that will not work well with the difficulties that gateways introduce.

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      • Edited by Tychikus: 10/18/2014 2:28:49 AM
        Im having the same exact issue. Edit: I was able to finish a crucible match but cant seem to do patrol missions.

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