The only thing we're "owed" is a game that lives up to the marketing they are using to sell the game. Using your Gas example: Let's say you walked into a dealership and they told you "This car gets an EPA estimated 60mpg highway". You lease the car and over the course of the next month you find that you're only getting 20mpg highway. Other people with the vehicle are also upset and one of them finds out that the dealership disabled a fuel additive system that tripled the MPG because it wasn't "ready" at the time of sale. But don't worry, they'll enable it for you for the measly price of $2000 in a few months (which is a small price compared to the price of the car). Would people have the right to complain then? The fact is, they showed us gameplay where players were easily hopping in and out of games with their friends, bosses dropping loot, and told us that each destination in Destiny was the size of the entirety of Halo: Reach. That's not what they delivered.