This has been an issue since the alpha release. My character model is not showing on the web or companion app. I have seen that I'm not alone and that it doesn't seem to be limited to phone brand or model and have seen no comments from bungie staff at all on the matter. I know it's an ancillary feature however it is nice to show off your character to friends, co workers, and even strangers to promote your game and expand your user base.
Can we please get a acknowledgement of "we are aware of the problem and it's being worked on" or even a "we know of the issue but have much bigger fish to fry" confirmation?
The app doesn't even try to download the models, with or without 3d setting on. Have uninstalled, cleared cache, deleted app and remnant folders, reinstalled and nothing.
Thank you for your time.
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Well they added a refresh button but unfortunately it appears to be cosmetic because it does nothing.
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Any solutions or word yet? My login screen no longer shows my characters either whereas it did for the first 2 weeks. I just get the load icon
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Haven't been able to even log in sense the attack, and haven't heard any sort of reply for 2 days, but they've put out 2 updates sense. So I wouldn't worry about it too much guys, they seem to be fixing all the unimportant stuff first.
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I can see the 3D model on my iPad 2, and until sometime last week could also see it on my computer running IE and Chrome. Now it's not showing in IE or Chrome, but someone suggested installing Firefox. That works for me. Odd...
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it loads on my mobile device but not on my computer, i have the latest chrome version.
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What device are you using for the mobile companion? Some older devices do not support 3D rendering. What browser are you using (what version?) The same thing is applied here.
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I second this. Just an acknowledgement would make me happy.