My mom has been trying to figure out her password to her email for the past hour.
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Less than 3 mins. "oh here I'll pass it to my son he knows what he's talking about"
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Under 30 minutes, she puts me.on the phone.
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Not sure how that would be really relevant to the ISP. I mean, most email services have some way of recovering or resetting a password/account.
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She doesn't, my father is super tech savvy, and they are both still alive and living together.