Hi Bungie Support,
I’m consistently receiving the Error: WEASEL message when trying to log in, which is preventing me from playing. I’ve confirmed that I’m not logged into Steam on any other device, and from what I understand, the only other possible cause could be a ban — which doesn’t make sense, as I haven’t done anything that would warrant one.
Can you please help me resolve this?
Thank you.
English
#Help
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Hi there, Thanks for reaching out. Weasel errors are indicative of network issues. These can be caused by problems affecting your specific network hardware, packet loss, or greater issues affecting your ISP which are being passed on to you. To that point, we recommend consulting our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url] to explore potential solutions. If that doesn't help, the next step would be checking our [url=https://help.bungie.net/hc/en-us/articles/360049024092-Optimizing-Connections-Improving-Latency-and-Packet-Loss]Optimizing Connections[/url] page. Following that, if issues still persist, we would recommend reaching out to your ISP for more hands-on assistance in troubleshooting your network setup.