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2/1/2026 8:11:37 AM
2
Trials win streak not counting
I got 5 wins in a row on my 7 win card and went to lighthouse, hoping to get a shader. Chest opens and nothing. I take a second look at my card and it says I only have a 4 win streak. My match history proves a 5 win streak.
English
#Help
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Hi there, Thanks for reaching out! If you experience this often, please try restarting the game and clearing the download cache to resolve the problem: https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache If you're on Steam, you can clear the cache by going to Steam>Settings>Downloads>Clear Download Cache. If you continue experiencing this after clearing the cache, we recommend you refer to our Network Troubleshooting Guide to explore potential solutions to your problem: https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide
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1 ReplyError codes, black screens, and leaving early will also count against any streaks.
