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10/1/2025 8:16:10 PM
4
Tapir and refund
Hello,
I purchased a copy of the "Year of Prophecy" DLC on Steam as a gift for a friend who lives in Kyrgyzstan. Since September 16, access to the game has been restricted in that region, making it impossible to use the content.
Since then, I have repeatedly tried to request a refund, but Steam support has denied it, citing their standard refund policy (less than 2 hours of playtime and within 14 days of purchase). However, the DLC became inaccessible due to external restrictions beyond the user's control. I was also referred to you as the developer/publisher, with a direct link to contact you, but none of the options provided are relevant to my issue.
I kindly ask you to clarify how I can obtain a refund for content that is no longer accessible, and what steps I should take in this situation.
Thank you in advance for your help.
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Edited by Lion: 10/3/2025 11:54:21 PMUPD: In my latest communication, Steam itself confirmed the existence of restrictions for the game in certain regions. However, they once again redirected me to Bungie for support despite the fact that I had already pointed out that there has been no response from your side. All of my arguments regarding regional restrictions, the loss of access to purchased content, and the complete silence from Bungie have been ignored if they are even being read at all. I have provided enough justification to support my position. In my opinion, the fact that the developer is not responding to this issue only highlights their true attitude toward the community that has supported them for many years. What is especially frustrating is that no prior warning was given about the implementation of these restrictions. I purchased the game as a gift, but now it is completely inaccessible, and I cannot even get a refund not even for the content that hasn’t been released yet. In my view, this entire situation demonstrates Bungie’s dishonest practices.
