I am trying to get voice chat to work for my eleven year old on PS5. I know that Bungie implemented their new parental controls, and I have followed all the steps outlined on this website. He is able to join my fireteam, accept invites, etc, but voice chat is disabled, despite taking the following actions...
--He has a Bungie.net account with his age and all info entered.
--His account is linked to my account.
--I am verified as his "responsible adult" and control his permissions
--I have ticked the box to allow voice chat in the bungie parental controls.
--I have received the message that the settings changes have been saved.
After reading about various problems with these controls I have also tried the following on our PS5....
--I have temporarily disabled parental restrictions for his account via the toggle in the console's "account settings".
--When that did not work, I removed all parental controls for the console.
--I have also removed all parental controls at the account level through sony's website.
--I have confirmed the console system software is up to date.
--I have renewed/refreshed all licenses
--I have de-authorized then reauthorized online features for the console (per a couple youtube videos that suggested it as a fix).
--I have fully closed and relaunched Destiny 2 several times.
--I have synced the save data and confirmed the game version is up to date.
--I have shut down and restarted the console multiple times.
Despite all of this, the in-game toggle for voice chat (the one under "Social" in the settings menu) is set to "off" and immediately toggles itself to "off" every time I try to change it. To the best of my knowledge I have done everything I need to to make voice chat available to him and it still does not work. The only other thing I can think of is deleting and reinstalling the game, but 1) I can't imagine how that will help since all the account information exists on bungie's servers, and 2) I can't just re-download 145 GB like it's nothing. Do I really need to? Or is this feature just busted?
If it matters, when we play together, I play on Steam while he plays on PS5. Voice chat worked fine before the parental controls were put into place.
-
Did you ever find a solution? I have gone through, almost identically, the same issue as you, and opened a ticket with them. Just want to play the game with my son, didn't think it would be this much of a challenge.