Hi there, Thanks for reaching out! If you currently have any parental controls set up, please be sure that it's configured to allow you to make purchases. If you believe you may have entered an incorrect birthday on the account, please check this guide and follow the link under "Frequently Asked Questions" to have the date of birth on the account updated: https://help.bungie.net/hc/en-us/articles/24217906958868-Date-of-Birth-Requirements-for-Destiny-2-and-Bungie-Services