Well I think it's just a glitch on bungies end, my best suggestion is contacting bungie support when available
Or try visiting bungie.net and seeing if you can redeem the title there
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Contacted Bungie support. They got back to me today and said basically "lol that sucks, we can't do anything about it". I knew I shouldn't have expected any kind of competence from Bungie.
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Sorry about that mate