I know this isn't really a serious issue for the game right now and there's a very plain workaround for a lack of re-customisation if you're not sentimental (though I think many players are), but not having the ability to change a character's race/gender/facial features after creation has been a long-standing nagging pain point throughout this whole franchise's lifespan. Having to vault everything, manually delete a character, and start over from scratch is an irritating inconvenience and an oddly long way to have to go just to change a character's appearance. It's like trying to use a massive cinder block just to hammer a single nail.
The desire for this feature got even stronger following the launch of Beyond Light when character facial features were altered slightly as a side effect of the updated coding behind facial customisation. I imagine there's a ton of players out there, myself included, who are dissatisfied with their guardians' updated 'new' looks following these game engine changes and want to be able to tweak things without deleting characters we've invested hundreds of hours into.
Personally I think this is a feature that should've been in the first Destiny AND Destiny 2 from launch, and I've always been holding out hope that [b]*some day*[/b] this might actually be implemented.
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Should it have been in the game at launch? Absolutely. Idk why anybody wouldn't other than bungie. Restricting more than just our intake of content. Granted i don't intend that to be negative towards bungie. Just blunt constructive criticism. They "appear" to want destiny to be a mmo, but don't treat it like one. Bungie to me has always cared, be it for simple things like character costimization, or complex odds and ends like taken king, forsakken, and menagerie. Their biggest flaw to me, sometimes they don't know " how" to care about what they want. Until they " consistently" do so, ask for the bigger changes first, like a solution to content vaulting, the current 6 month long season that will have a content drought, or more. Those are just my thoughts though.