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10/2/2019 4:24:20 AM
2
Season Pass not on my acct. - Transferred from Xbox to Steam.
I had pre-ordered Shadowkeep a month ago on the Steam marketplace; and at the same time made a Cross Save from Xbox to PC on Bungie.net. I pre-loaded it on Steam when it became available to do so and installed it today and when I went in to play instead of showing my characters for my cross save it was empty.
So I went to bungie.net to see what went wrong and I saw that I needed to re-do it, making them my main selection for cross save. So I did. Went onto Steam with my Xbox characters selected, logged in and the season was not unlocked. It is asking me to purchase it for silver.
I have everything available that I should from pre-order, but for some reason it did not give me the season of undying. I would like to know who I need to speak with to get this sorted out and any help would be greatly appreciated. Thank you.
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Hi. Thanks for your report. Due to your having logged in before your Cross Save was active, your PC characters claimed the Season Pass. Unfortunately, this can't be transferred and you'll have to purchase it for your Xbox characters.
