They've been in an identity crisis ever since Joe Staten left. Redefining what something is too many times has killed some of the best products and ideas out there. Yes, D1Y1 had it's QoL issues. But that was, for me, the closest it ever got to being something great. We went through the great nerfing, and some other good pieces shined through. But by the time D1Y3 was coming to the end, I thought they had enough sense to completely separate PvP and PvE. Nope, and now weapons and progression make almost no sense for how the game was originally built. They've built the entire D2 idea on the wrong base idea and they've been throwing band-aid ideas out to try to help it make sense ever since.