JavaScript is required to use Bungie.net

Service Alert
We are actively investigating issues impacting players' ability to sign in to all Destiny releases on Xbox Platforms. Until resolved, players may experience disconnects or be unable to sign in. Please stay tuned to @BungieHelp for updates.

Help

Help us help you.
7/8/2019 6:58:34 AM
2

I get error Saxophone, although i downloaded when the game was free

I didn't download the game for a free weekend, i did when the base game was free for anyone who claimed it as a gift. And while the offer was temporary, those who claimed had it would have the game permanently. However, I am still receiving Saxophone and am not able to play the game. Please let me know what i can do to fix and whatever info i can provide.

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • Hello, and thank you for your report. You're launching the game from the Battle.net app, correct? Players may encounter [url=https://www.bungie.net/en/Help/Article/46139]SAXOPHONE[/url] errors on PC when Blizzard services are unable to authenticate a player’s purchase or login when they launch Destiny 2. View our [url=https://www.bungie.net/en/Help/Article/46139]SAXOPHONE[/url] article for more information. Additionally, some players have reported that creating a new Windows profile has helped with this issue. You may want to follow these steps to refresh your game license: [quote] (1) Close the Battle.net app. (2) Via a web browser; change your battle.net password (3) Restart Destiny 2 via the Battle.net app [/quote]

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    2 Replies
    You are not allowed to view this content.
    ;
    preload icon
    preload icon
    preload icon